Privacy policy
Last updated: 19 August 2026
P3D Print Ltd ("P3D Print", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you:
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visit or use our website;
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purchase a product from us;
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request a quotation;
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contact us about a custom project;
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provide files, designs, images or other material to us;
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use our 3D printing, design, scanning or related services; or
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otherwise communicate or interact with P3D Print Ltd.
Our online store is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows us to offer products and services through our website.
For the purposes of applicable UK data-protection law, P3D Print Ltd is the data controller for personal information that we determine how and why to use.
1. Who We Are
P3D Print Ltd
Company number: 15667703
Registered in England and Wales
Registered office:
2 Crossways
Old Worthing Road
East Preston
Littlehampton
West Sussex
BN16 1DZ
United Kingdom
Email: hello@p3d-print.com
Website: p3d-print.com
2. Personal Information We Collect
The information we collect depends on how you interact with us.
Contact and identification information
This may include:
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your name;
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email address;
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telephone number;
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billing address;
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delivery address; and
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business or company details where applicable.
Order and transaction information
This may include:
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products or services ordered;
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order history;
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quotation and invoice information;
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delivery information;
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returns, refunds or cancellations;
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transaction details; and
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payment status.
Payment information may be processed by Shopify, payment providers or other authorised payment services. P3D Print Ltd does not normally receive or store complete payment-card details.
Customer account information
Where customer accounts are available, we may process information associated with your account, preferences and previous transactions.
Communications
We process information you provide when contacting us through our website, email, social media, messaging services or other communication channels.
This includes enquiries, customer-support communications, quotation requests and correspondence relating to an order or project.
Custom project and manufacturing information
When you request 3D printing, bespoke design, personalisation, 3D scanning or other custom services, we may receive information including:
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STL, STEP, 3MF, CAD or other digital files;
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drawings and technical specifications;
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measurements and dimensions;
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photographs and reference images;
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logos and artwork;
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personalised text, names or dates;
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information about how a component will be used;
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3D scan data; and
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other information necessary to quote, design or manufacture your project.
A design or technical file is not necessarily personal information by itself. However, where it identifies an individual or is associated with an identifiable customer or order, we will handle the relevant personal information in accordance with this policy.
We do not normally require sensitive or special-category personal information. Please avoid sending such information unless it is genuinely necessary for a project and has been agreed with us.
Device and website information
When you use our website, Shopify and authorised service providers may automatically collect information including:
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IP address;
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device information;
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browser information;
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cookie identifiers;
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website usage;
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pages and products viewed;
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interactions with our website; and
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information about your shopping session.
Marketing preferences
We may record whether you have agreed to receive marketing communications and any changes you make to those preferences.
3. Where We Obtain Your Information
We may obtain personal information:
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directly from you, when you place an order, contact us, request a quotation or provide information for a project;
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through our website and Shopify, when you browse, create an account or purchase from us;
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from service providers, where necessary to process payments, delivery, accounting, security or other business functions;
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from third-party platforms, where you contact us or place an order through a platform or service used by P3D Print; and
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from another person or business, where they legitimately provide your information to us in connection with an order, delivery or project.
4. How and Why We Use Personal Information
We only use personal information where we have an appropriate lawful basis.
Providing products and services
We use personal information to:
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process and fulfil orders;
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prepare quotations;
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manufacture products;
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provide custom 3D printing, design and scanning services;
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process payments;
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arrange delivery;
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manage returns and refunds; and
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provide customer support.
Our lawful basis is generally performance of a contract with you, or taking steps at your request before entering into a contract.
Custom design and manufacturing
We use customer-supplied files, specifications, images and other project information to assess, quote, design, prepare and manufacture the work you have requested.
Our lawful basis is generally contract or taking steps at your request before entering into a contract.
Customer-supplied files are not used to manufacture products for other customers or commercially distribute your design unless we have separate authority to do so.
Further information regarding ownership and use of customer-supplied designs is contained in our Terms of Service.
Customer service and business administration
We may use information to:
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respond to enquiries;
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maintain records of customer communications;
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manage our relationship with customers;
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resolve complaints and disputes;
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improve our products and services; and
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maintain appropriate business records.
Depending on the circumstances, our lawful basis may be contract, legal obligation, or our legitimate interests in operating and improving our business and providing effective customer service.
Accounting, taxation and legal requirements
We use and retain transaction, invoice and other business information where necessary for accounting, taxation, regulatory or other legal purposes.
Our lawful basis is compliance with a legal obligation.
We may use accounting, invoicing and quotation providers, including Xero, to support these activities.
Security and fraud prevention
We may process information to protect our website, customers and business against fraud, misuse, unauthorised access or other security threats.
Our lawful basis is generally our legitimate interests in protecting our customers and business, and where applicable compliance with legal obligations.
Marketing
Where you have chosen to receive marketing communications, we may use your contact details to tell you about products, services, offers or updates that may be relevant to you.
We rely on consent where consent is required. In circumstances where the law permits us to contact existing customers without separate consent, we may rely on our legitimate interests together with the applicable electronic-marketing rules.
You can unsubscribe at any time using the unsubscribe option in an email or by contacting hello@p3d-print.com.
We may still send non-marketing communications relating to orders, quotations, customer service or your account.
Website analytics, personalisation and advertising
We and Shopify may use cookies and similar technologies to operate the website, understand how it is used, improve the shopping experience and, where permitted, personalise advertising.
Where consent is legally required for non-essential cookies, analytics or personalised advertising, we rely on your consent.
Essential processing needed to operate, secure and provide the website may instead rely on contractual necessity or our legitimate interests, as appropriate.
You can manage applicable cookie and privacy choices using the privacy controls provided on our website.
5. How We Share Personal Information
We only share personal information where reasonably necessary for the purposes described in this policy.
This may include sharing information with:
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Shopify, which hosts and operates our online store;
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payment processors and payment providers;
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delivery companies and postal or courier services;
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accounting, invoicing and quotation providers, including Xero;
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IT, hosting, email and cloud-service providers;
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analytics, advertising and marketing providers where applicable;
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professional advisers such as accountants or legal advisers;
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government, regulatory or law-enforcement authorities where legally required; and
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other providers necessary to fulfil an order or service requested by you.
These organisations may act as processors acting on our instructions, or in some circumstances as independent data controllers responsible for their own use of personal information.
We do not sell customer personal information for money.
6. Shopify
Our online store is powered by Shopify.
Shopify collects and processes information relating to your access to and use of our store in order to provide its services to us and to customers.
Information submitted through our store may therefore be transmitted to and processed by Shopify and its authorised service providers.
Shopify also provides enhanced services which may use information about interactions with our store alongside interactions with Shopify and other merchants. Where required in the UK, EEA or Switzerland, use of information for personalised advertising through these enhanced services is subject to customer consent.
In some circumstances Shopify determines independently how personal information is processed and is responsible for responding to rights relating to that processing.
You can find further information through the Shopify Consumer Privacy Policy and exercise relevant Shopify privacy rights through the Shopify Privacy Portal.
Where available in your location, you may also use the Data Sharing Opt-Out controls provided through our store.
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and checkout to function. Others may be used for analytics, personalisation or advertising.
Where legally required, non-essential cookies will not be used until you have provided the appropriate consent.
You can manage available cookie choices through the cookie banner or privacy preferences available on our website.
Changing your browser settings may also affect the operation of cookies, although blocking essential cookies may prevent some website features from working correctly.
8. Customer-Supplied Files and Confidential Information
Files and information supplied for custom manufacturing, design, scanning or personalisation are used for the purpose of assessing and fulfilling your request.
We do not acquire ownership of a customer's design simply because it has been supplied to us.
We do not ordinarily publish, sell or make customer-supplied design files available to other customers.
We may retain project information for a reasonable period after completion where necessary to:
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provide customer support;
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facilitate repeat orders;
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maintain manufacturing or project records;
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resolve disputes or warranty issues; or
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comply with legal obligations.
Where files are no longer reasonably required, they may be deleted or anonymised.
If a particular project requires additional confidentiality arrangements, please contact us before supplying the material.
9. How Long We Keep Personal Information
We do not retain personal information for longer than reasonably necessary.
The appropriate period depends on why the information was collected and may include consideration of:
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the duration of our relationship with you;
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whether an order or project remains active;
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the possibility of repeat manufacture or after-sales support;
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warranty, complaint or dispute periods;
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security and fraud-prevention requirements; and
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legal, taxation and accounting obligations.
Order, invoice and transaction information may be retained for at least six years where required for taxation, accounting or other legal record-keeping purposes.
Customer design and project files are retained only for as long as reasonably necessary for the project, related support, repeat manufacture where appropriate, dispute resolution or other legitimate business requirements.
Marketing information is retained while you remain subscribed. If you unsubscribe, we may retain limited information necessary to ensure that your preference continues to be respected.
10. International Transfers
Some of our service providers, including Shopify and its providers, may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate protections will be used where required by applicable data-protection law.
These may include transfers to countries recognised as providing adequate protection or use of approved contractual safeguards such as applicable UK international data-transfer arrangements.
Further information regarding Shopify's international processing is available through Shopify's privacy information.
11. Your Data-Protection Rights
Depending on the circumstances, UK data-protection law may give you rights including:
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Access – to request a copy of personal information we hold about you.
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Correction – to ask us to correct inaccurate or incomplete information.
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Erasure – to ask us to delete information in certain circumstances.
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Restriction – to ask us to restrict how information is used in certain circumstances.
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Data portability – to receive certain information in a portable format where applicable.
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Objection – to object to certain processing based on legitimate interests.
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Withdrawal of consent – to withdraw consent at any time where processing relies upon consent.
These rights are not absolute and may be subject to legal exceptions.
Your right to object
You have the right to object to the use of your personal information for direct marketing at any time.
Where we rely upon legitimate interests for other processing, you may also have the right to object. We will consider the circumstances and stop the processing where required by law.
To exercise a privacy right, contact:
We may need to request information reasonably necessary to confirm your identity before acting upon a request.
12. Automated Processing and Personalised Advertising
Shopify and authorised advertising or analytics services may use information about website activity to create audiences, make recommendations or personalise advertising where permitted.
P3D Print Ltd does not use solely automated decision-making that produces legal or similarly significant effects on customers as part of our normal order or custom-manufacturing process.
Where personalised advertising requires consent, you can withdraw or change your consent using our website privacy controls.
13. Security
We take reasonable organisational and technical measures to protect personal information against accidental loss, unauthorised access, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Please do not send passwords, full payment-card information or other unnecessary sensitive information to us by email or other unsecured communication methods.
14. Children's Privacy
Our products and services are intended to be purchased by adults or by people who are legally able to enter into the relevant transaction.
Although some of our products may be intended for use by children, we do not knowingly collect children's personal information for marketing purposes simply because a product is intended for a child.
If you believe a child has provided personal information to us inappropriately, please contact hello@p3d-print.com.
15. Data-Protection Complaints
If you are concerned about how we have collected or used your personal information, please contact us first so that we can investigate the matter.
To raise a data-protection complaint, email:
Please state that your message is a Data Protection Complaint and provide enough information for us to understand and investigate your concern.
We will acknowledge a data-protection complaint within 30 days, investigate it appropriately and communicate the outcome to you in accordance with applicable law.
If you remain dissatisfied, you have the right to raise your concern with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
If you live in the European Economic Area, you may also have the right to complain to the relevant supervisory authority in your country.
16. Changes to This Privacy Policy
We may update this Privacy Policy where our services, technology, suppliers or legal obligations change.
When we make changes, we will publish the updated policy and revise the "Last updated" date.
Where a change materially affects how we use existing personal information, we will provide additional notice where required by law.
17. Contact Us
For questions about this Privacy Policy, to exercise your privacy rights, or to raise a data-protection complaint, contact:
P3D Print Ltd
Email: hello@p3d-print.com
Registered office:
2 Crossways
Old Worthing Road
East Preston
Littlehampton
West Sussex
BN16 1DZ
United Kingdom
P3D Print Ltd is the data controller for the personal information described in this policy, except where another organisation such as Shopify acts as an independent controller for its own processing.
