Refund policy

Last updated: 19 August 2026

We want you to be happy with your order. This policy explains how returns, cancellations and refunds are handled for products purchased directly from P3D Print Ltd.

Nothing in this policy affects your statutory consumer rights.

30-Day Returns for Standard Products

For standard, non-personalised products purchased from us online, we offer a 30-day returns period, beginning on the day you receive your order.

To request a return, please contact us within 30 days of delivery at hello@p3d-print.com, quoting your order number and the item you would like to return.

Your statutory 14-day cancellation right

For eligible online purchases, UK consumers normally have a legal right to cancel without giving a reason within 14 days of receiving the goods.

Once you tell us that you wish to cancel, you should return the goods without undue delay and within the applicable statutory return period.

During this period you may inspect the product as you reasonably would in a shop. If the value of the product has been reduced because it has been handled beyond what is reasonably necessary to inspect it, we may make an appropriate deduction from the refund where permitted by law.

Our additional returns period: days 15–30

Our 30-day policy gives you additional time beyond the statutory cancellation period.

For a change-of-mind return requested after the statutory cancellation period but within 30 days of delivery, the product must be:

  • unused other than for reasonable inspection;

  • unmodified;

  • complete and in a resaleable condition; and

  • returned with any accessories or components supplied with it.

Please return the original packaging where reasonably possible, although absence of the original packaging does not affect any statutory rights you may have.

How to Request a Return

Before returning an item, please contact:

hello@p3d-print.com

Please include your order number and the reason for the return so that we can provide the appropriate return instructions.

Returns should be sent to:

P3D Print Ltd
2 Crossways
Old Worthing Road
East Preston
Littlehampton
West Sussex
BN16 1DZ
United Kingdom

Please do not send a return without contacting us first, as this can make it more difficult for us to identify and process your return.

We recommend obtaining proof of postage when returning an item.

Return Postage

For change-of-mind returns, the customer is normally responsible for the direct cost of returning the item unless we have agreed otherwise.

If an item is faulty, damaged, incorrect or not as described, P3D Print Ltd will be responsible for reasonable return postage costs where a return is required.

Custom, Bespoke and Personalised Products

The normal change-of-mind cancellation and return right does not generally apply to goods that have been:

  • made to your specifications;

  • manufactured using customer-specific dimensions or requirements;

  • personalised with names, text, dates, logos or artwork; or

  • otherwise clearly customised specifically for you.

This includes bespoke 3D printed components manufactured from customer-supplied designs, files or specifications.

However, custom or personalised products are still covered by your statutory rights. If an item is faulty, has been manufactured incorrectly, is not as described, or otherwise does not meet applicable consumer law, please contact us and we will work with you to provide an appropriate remedy.

Where P3D Print Ltd has accurately manufactured an item to a design, file, dimensions or specification supplied or approved by the customer, an issue caused solely by an error or limitation in that supplied design will not normally be considered a manufacturing fault.

This does not apply where P3D Print Ltd was specifically commissioned to design, validate or advise upon the relevant aspect of the product.

Please see our Terms of Service for further information relating to bespoke manufacturing and customer-supplied designs and files.

Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at hello@p3d-print.com

For standard products, we will normally be able to cancel the order and issue a refund if it has not yet been dispatched.

For personalised, custom-made or bespoke products, cancellation may not be possible once manufacturing, design or personalisation work has begun.

Where work has not yet started, we will normally try to accommodate a cancellation where reasonably possible.

Any statutory cancellation rights that apply to your order remain unaffected.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as reasonably possible if:

  • the item has been damaged in transit;

  • you have received the wrong item;

  • the item appears to be faulty;

  • the item has been manufactured incorrectly; or

  • the item does not match its description.

Please provide your order number and, where helpful, photographs showing the issue.

We will assess the problem and provide an appropriate remedy in accordance with your statutory rights, which may include a repair, replacement or refund depending on the circumstances.

Normal characteristics of the 3D printing process, such as reasonable layer lines, seams or minor surface variations, are not in themselves considered defects where the item otherwise meets its description and agreed specification.

Sale Items

Products purchased in a sale are covered by the same statutory consumer rights as products purchased at full price.

Unless a specific lawful exception applies, eligible sale items are also covered by our 30-day returns policy.

Gift Cards

Gift cards are not normally included within our additional voluntary 30-day returns policy once they have been used.

Any statutory rights that apply to a gift card purchase remain unaffected.

Exchanges

If you would like a different standard product, colour or option, please contact us.

In many cases the simplest method is to return the eligible item for a refund and place a new order for the replacement product.

Personalised or custom-made products cannot normally be exchanged simply because you change your mind.

Refunds

Once we receive your return, we will inspect it and let you know when the refund has been processed.

Where you exercise a statutory right to cancel an eligible online purchase, we will refund the amount required by law, including the cost of our standard delivery option where applicable. If you chose a more expensive delivery service, we are not required to refund the additional amount above the cost of standard delivery.

Refunds will normally be made to the original payment method.

Where the statutory cancellation rules apply, refunds will be made without undue delay and within the applicable legal time limits.

After we have issued a refund, your bank, card provider or payment service may require additional time to show the funds in your account.

If you believe a refund has not appeared within a reasonable period after we have confirmed that it has been issued, please contact hello@p3d-print.com

EU and International Customers

Customers purchasing from outside the United Kingdom may have additional mandatory consumer rights under the laws applicable in their country.

For customers in the European Union, eligible distance purchases generally benefit from a 14-day right of withdrawal, subject to exceptions including goods made to order or clearly personalised.

Our 30-day voluntary returns policy does not limit any mandatory consumer rights that apply to you.

Contact Us

If you have any questions about a return, cancellation or refund, please contact:

P3D Print Ltd
Email: hello@p3d-print.com