Shipping policy
Last updated: 19 August 2026
This Shipping Policy applies to orders placed directly with P3D Print Ltd, including orders placed through our website and bespoke orders supplied under quotation.
If you have any questions about delivery, please contact us at hello@p3d-print.com.
Order Processing and Production Times
Many P3D Print products are manufactured to order.
The time required before an order is dispatched therefore depends on the product, quantity, personalisation requirements and current production workload.
Where available, an estimated dispatch or production time will be shown on the product page, at checkout, in your order confirmation or within a quotation.
Please note that:
Production or dispatch time is the time required for us to manufacture, prepare and hand your order to the delivery carrier.
Delivery or transit time is the additional time taken by the carrier to deliver the parcel after dispatch.
Delivery estimates shown by carriers do not normally include our production time unless expressly stated otherwise.
Bespoke and Custom Orders
Production times for custom 3D printing, bespoke design, 3D scanning, low-volume production and other custom work may vary according to the scope of the project.
Where relevant, an estimated completion or dispatch timeframe will be included in your quotation or agreed with you separately.
If a project is expected to take longer than 30 days, an appropriate delivery or completion timeframe will be agreed with you before we proceed.
Changes requested after work has begun may affect the originally estimated completion date.
UK Delivery
Available UK delivery services and their prices will normally be displayed at checkout.
We use established postal and courier services appropriate to the size, weight and value of the order.
The delivery service selected at checkout describes the expected carrier transit service after dispatch and does not necessarily indicate how quickly the product will be manufactured.
Where tracking is available, tracking information will normally be provided once the order has been dispatched.
Delivery Estimates
Delivery dates and transit times provided by P3D Print or a delivery carrier are estimates unless we have expressly agreed a guaranteed delivery date with you.
We will take reasonable steps to dispatch and deliver orders within the timeframe communicated to you.
Where no different delivery period has been agreed, consumer orders will be delivered within the timeframe required by applicable law.
If we become aware of a significant delay affecting your order, we will contact you where reasonably possible.
Urgent Orders and Required Delivery Dates
If you require an item by a particular date, please contact us before placing your order.
We may be able to offer an expedited production or delivery option depending on current capacity and the nature of the product.
A requested delivery date should only be treated as guaranteed where P3D Print Ltd has expressly confirmed this in writing.
Tracking
Where a tracked delivery service is used, tracking details will normally be sent to the email address provided with your order.
Tracking information may take some time to become active after the parcel has been handed to the carrier.
Some lower-cost delivery services may provide limited tracking or delivery confirmation rather than continuous tracking.
Multiple Parcels
Larger orders may occasionally be dispatched in more than one parcel.
Where this happens, parcels may arrive separately even though they form part of the same order.
Where available, separate tracking information will be provided for each shipment.
Incorrect or Incomplete Delivery Addresses
Please check your delivery address carefully when placing your order.
If you notice an error before your order has been dispatched, contact us as soon as possible at hello@p3d-print.com and we will make reasonable efforts to correct it.
We cannot guarantee that an address can be changed after an order has been dispatched.
If an order is returned to us because the customer supplied an incorrect or incomplete address, or because delivery could not be completed for reasons attributable to the customer, we may require payment of reasonable additional postage costs before sending the order again.
This does not affect your statutory rights where a delivery failure is the responsibility of P3D Print Ltd or the carrier selected by us.
Missed Deliveries and Uncollected Parcels
If a carrier attempts delivery and provides instructions for redelivery or collection, please follow those instructions within the period specified by the carrier.
If a parcel is returned to us because delivery was repeatedly unsuccessful or the parcel was not collected, please contact us.
We may charge reasonable additional delivery costs where re-delivery is required due to circumstances within the customer's control.
Lost Parcels
If your order has not arrived within the expected timeframe, please contact us at hello@p3d-print.com.
Where we arranged the delivery, we will liaise with the carrier and investigate the shipment.
For consumer orders, responsibility for the goods generally remains with P3D Print Ltd until they have been delivered to you or to another person identified by you to receive them, except where you independently arrange a carrier that we did not offer.
Where a parcel is confirmed as lost, we will provide an appropriate remedy in accordance with your statutory rights.
Please do not assume that you need to resolve a lost parcel directly with the carrier. We may require information from you to assist with the carrier's investigation, but your contract for the goods remains with P3D Print Ltd.
Damaged Deliveries
Please inspect your order when it arrives.
If an item has been damaged during delivery, please contact us as soon as reasonably possible at hello@p3d-print.com.
Where possible, please retain:
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the damaged item;
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the outer packaging;
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any internal packaging; and
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photographs showing the damage and packaging.
This information can help us investigate the issue with the delivery carrier.
Your statutory rights are not affected if you are unable to provide photographs or retain packaging.
Please see our Return and Refund Policy for further information about damaged, faulty or incorrect items.
International Delivery
We offer international delivery to selected countries and territories.
Available destinations, delivery services and prices may vary and will normally be shown at checkout.
International delivery times are estimates and may be affected by customs processing, local postal services, border procedures or other circumstances outside our direct control.
Tracking availability varies by destination and delivery service.
Customs, Duties and Import Taxes
International shipments may be subject to customs declarations, import VAT, customs duties, tariffs, handling charges or other fees imposed by the destination country.
How these charges are handled depends on the destination and delivery arrangement used for the particular order.
Where checkout or your quotation states that applicable duties and taxes are included or prepaid, P3D Print will arrange the shipment on that basis.
Where duties, taxes or import charges are not stated as included or prepaid, the recipient may be responsible for charges imposed by the destination country's customs authorities or delivery provider.
We recommend reviewing the information shown at checkout before completing an international order.
Customs authorities may require additional information from the recipient before releasing a shipment.
P3D Print Ltd is not responsible for delays caused solely by customs authorities, although we will provide reasonable assistance where a shipment arranged by us encounters a customs issue.
International Delivery Refusal or Unpaid Import Charges
If an international parcel is returned to us because the recipient refuses delivery, does not complete required customs procedures or does not pay import charges that were clearly stated as being the recipient's responsibility, any refund will be handled in accordance with applicable consumer law and our Return and Refund Policy.
Where permitted by law, reasonable costs actually incurred as a result of the failed delivery may be taken into account.
This does not apply where the delivery failed because P3D Print Ltd supplied incorrect customs information or failed to fulfil an obligation that we had expressly agreed to undertake.
Delivery to Businesses
For orders placed by business customers, delivery arrangements may be agreed separately within a quotation.
Where appropriate, larger or production orders may be divided into multiple shipments or delivered using an alternative carrier.
Any specific delivery deadlines, packaging requirements or other logistical requirements should be agreed before the quotation is accepted.
Events Outside Our Reasonable Control
Occasionally, deliveries may be affected by events outside our reasonable control, including severe weather, industrial action, carrier disruption, border delays or major transport disruption.
If such an event significantly affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
Nothing in this section limits any statutory rights you have as a consumer.
Returns
This Shipping Policy relates to delivery of your order.
For information about change-of-mind returns, faulty goods, personalised products, bespoke items and return postage, please see our Return and Refund Policy.
Contact Us
For delivery questions or problems with an order, please contact:
P3D Print Ltd
Email: hello@p3d-print.com
Registered office:
2 Crossways
Old Worthing Road
East Preston
Littlehampton
West Sussex
BN16 1DZ
United Kingdom
